Help center

We are here to help you get the most out of Sendo—whether you order deliveries, run a merchant business, or deliver with us.

Choose your path

Customers

For order issues, payments, or account access, open the Sendo app and use the in-app help or order details screen. Many questions are answered in our FAQ.

Merchants

For menu updates, payouts, or tablet and POS questions, sign in to your merchant dashboard or partner tools. Include your store name and order IDs when you write to support so we can respond faster.

Couriers

For onboarding, documents, or trip issues, use the courier app help section or contact courier support through the channels shown in your market.

Safety

If you or someone else is in immediate danger, contact local emergency services first. To report a safety concern related to Sendo, contact support@sendo.express with as much detail as you can share.

Privacy and data

For questions about how we handle personal data, read our Privacy Policy. To exercise privacy rights or raise a data request, email privacy@sendo.express.

Legal

Our Terms and Conditions govern use of the Services.

Contact support

Email: support@sendo.express

Response times vary by channel and region. Including screenshots and order IDs helps us resolve issues quickly.